Payment
We accept Visa, Mastercard, Discover, and American Express.
If you prefer to order on the telephone, please call us at 1-800-376-8250and we will be happy to assist you.
Return Policy
Child Basics wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. We will refund the purchase price but will not refund original shipping charges. This does not apply to special or custom orders (see below). If shipping was included with the purchase price the actual cost of shipping will be deducted from your refund. You must e-mail us at help@childbasics.com to receive authorization. Unauthorized returns will not be accepted. You are also responsible for return shipping costs.
For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. Child Basics will assume the return shipping charges for defective products. As with all returns please e-mail us at help @childbasics.com to receive authorization or simply refuse the shipment if damage is evident at the time of delivery.
Note: Please allow 15 business days from the time the item is returned to process a refund. Please note that credit card refunds may not appear until the following billing cycle.
All returns without an RA number will be refused and not credited.
PayPal Payments should be made to help@childbasics.com when accessing your PayPal account.
Cancellations
Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns. If the order has not been processed than we will be happy to process the cancellation for you. If it has already shipped than unfortunately the customer will have to be responsible for the shipping. Including rejected shipments.
Special Orders / Custom Orders
Certain items including bedding and bedding accessories are considered Special Order and are thus subject to our Special Order Return Policy.
Products that are subject to this Special Order Return Policy are noted on each product’s description page. We have arranged special order items with our designers to ensure a wide breadth of product for our customers but they are made to order and thus this policy must be enforced.
Returns and cancellations of Special Order Bedding are subject to a 25% Restocking Fee. To avoid this restocking fee, your order must be cancelled prior to placing your order with the Manufacturer. Shipping charges cannot be refunded.
Personalized items cannot be returned, exchanged or cancelled once your order has been placed with the Manufacturer.
Your satisfaction is very important to us so if you have any questions about this policy please contact us via e-mail at help@childbasics.com or via telephone toll free at 1-800-376-8250. We hope that this policy will not inhibit your desire to shop at our online store. We offer a wide selection and we will be happy to answer questions regarding our products to make sure that when you place your order you know it is exactly what you want. Please let us help make your shopping experience fun - whether it is picking the perfect gift or creating the perfect nursery we know we can help you find the products that are right for you.
Shipping time frames reflected in product descriptions are based on estimates from our designers. In the event of a shipping delay, Child Basics will notify you promptly and cannot be held responsible for shipping delays beyond estimated delivery times.
We do not currently have a print catalog.
Child Basics
8469 Canoga Ave
Canoga Park, CA 91304
Phone 1-800-376-8250
Fax 1-818-716-8381
help@childbasics.com
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